dnata customer service agent interview
You can't always predict what they may say, and you also can't always predict how you might feel in response. The interviewer wants to know that you can handle the workload required of you in this position and that you will not become overwhelmed if/when workloads unexpectedly increase. Assure the interviewer that you are most willing to comply with any form of background check they require. Ethical dilemmas in the workplace will come up from time to time. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress. The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. per informarci del problema. I certainly enjoy the challenge!". I interviewed at Dnata (Dubai) in Sep 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university. Interviews for Top Jobs at Dnata. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. "I do feel that I am a personable individual, but I won't always be everyone's cup of tea. ", "Yes, I have been asked to lie on the job before. Get started with your Free Employer Profile. You must create your own answers, and be prepared for any interview question in any interview. Dnata Customer Service Representative Interview Questions Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. Some roles require one or more of the . Just yesterday I headed up the installation of a new software module. We should prepare about our self very well. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. Philippines, {%selectedMarker.primaryContact%} Mohamed Jumaid - Customer Service Agent - dnata | LinkedIn Any current certificates and tickets are helpful to bring with you to the interview. We do not have advertisements on our pages but we do try to make money through paid-memberships. I do understand the importance of it, though. I will always be myself and keep my integrity first. - What is the company's primary goal for this position in the next 12 months? This way, nothing comes back to bite me later on, as the deadline approaches.". In our search for continual improvement, we look outside our own industry, actively partnering with other organisations to share knowledge and learnings - all with the aim of improving our employee experience and the service we provide our customers. Take a few minutes to bring your resume to life for the interviewer. Anonymous Interview Candidate in Dubai . Muhamad Abdurohman - Customer Service Agent - dnata | LinkedIn You have won multiple industry awards which tells me that you are an innovative and growth-minded organization. Vocational or Diploma (12+2 or equivalent) desirable but not required. Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Software Engineer (2) Baggage Handler (2) Auxiliar De Rampa (2) Corporate Travel Consultant (1) Contracts Administrator (1) Passenger Services Agent (1) Intern (1) Airport Customer Service (1) Senior Software Engineer (1) Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals. Prepare yourself for your interview at dnata by browsing Interview questions and processes from real candidates. The ability to make . My dream would be to earn a leadership role with Dnata down the road.". Other21 %. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. dnata Customer Service Representative Interview Questions - Indeed I was asked did I google it? Recruiter contacted me11 %. ", "I find myself getting along with most people at work. ", "I have a balance of experience between public and private transportation. Get More Information About Our Dnata Interview Questions. Being able to problem solve and think outside the box when it comes to changing situations is a valuable skill set. The two sectors bring their challenges, so it is difficult to choose a preference. In a previous role, our inventory count was off. Talk to the interviewer about your ability to control pressure in the workplace. . I link the questions down below. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. 1.Technical 2 technical 3 managerial 3 round of interview. The topics included energy efficiency and recycling.". ", "Stress is part of any demanding job, and I embrace it to the fullest. Every new dnata employee, regardless of location or company, receives consistent training on their first day. I want to grow and improve so the more specific my supervisor can be, the more helpful it is. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Skilled in Management, Microsoft Excel, Customer Service, Microsoft Word, and Sales. Dnata Interview Questions (2023) | Glassdoor First, we get everyone off to a common start. I have been in the industry 7+ years. Followed by 2 technical ,1 managerial round. Candidates applying for GHA had the quickest hiring process (on average 1 day), whereas Baggage Handler roles had the slowest hiring process (on average 14 days). Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. This site is protected by reCAPTCHA and the Google dnata Airport Operations Be enthusiastic when you discuss your long-term career plans! "Continued education is vital to me because it allows me to remain current and competitive in this industry. My example of performance improvement was what they needed to make some changes. ", "I demonstrate leadership ability on a daily basis by effectively managing my projects and clients independently. "My interest is to have a long-term and successful career within transportation infrastructure. Questions and Answers about Working at dnata | Indeed.com I believe it's easier to 'do' rather than 'tell.' The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. From your work history, picture a co-worker who didn't carry their weight or had a difficult personality. The interviewer would like to see that you proactively go after what you want and that you will act as a positive change-agent when you see room for improvement in the workplace. I refused to lie, and we stayed late. dnata - one of the world's largest air service providers - YouTube In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. Sheikh Zayed Road You should also mention any health and safety related training you have taken. Interviewed through hireview app. After a week, I was called to report to start my duty. Talk to the interviewer about any interest that you have in creativity and how you have implemented that desire in the workplace. This approach will show the interviewer that you are open to coaching and willing to expand your knowledge to make yourself the perfect fit for Dnata. We do this by creating interview questions that we think you might be asked. They agreed and implemented my suggestion. Simple and easy to understand the process. I am confident in my ability to work productively, and harmoniously, with multiple personalities in a close-working environment. "I completed my Engineering degree in 2011 from University of Florida. If hired at Dnata you can be assured that I would exceed your safety expectations. Even if you do not consider yourself to be a 'creative person,' there is a chance that you have made creative minded decisions in your career. {%selectedMarker.postalCode%}, Tel:{%selectedMarker.telephone%} What is the interview process like at dnata? | Indeed.com Be sure to include capabilities that will potentially benefit this potential new employer. Showing interest in gaining new skills through continued education will allow the interviewer to see you as an engaged and growth-minded candidate. My experience was great during the interview session. Dnata Interview Questions (2023) | Glassdoor Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me. ", Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. Completing pre-boarding checking procedures before passengers and flight board planes. The you ill have a hirevue interview. If it's something that catches me by surprise, I usually ask for clarification. Your company is forward-thinking and progressive. 1.Technical 2 technical 3 managerial 4 hr thats it , - quipe de rh sympa et l'coute, mais lent l'heure de traiter des documents en general. Dubai dnata Interview Questions & Answers | Indeed.com I applied online. Strong support professional with a Bachelor of Business Administration (B.B.A.) Discuss your preferences with the interviewer. dnata Job Description: To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. That experience was also helpful because it taught me a lot about process and navigating the red tape associated with government projects. I feel that this role with Dnata is a perfect next step in my career right now, but I also see room for future career growth here. It's a better way to conduct such interview method. Think about personal changes you could make that would have made your job easier, improved your skills or furthered your education. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. I interviewed at Dnata in Feb 2023. Ground Handling | dnata People cannot deny the ways that you impact their life, regardless of how they feel about you.". We do not claim our questions will be asked in any interview you may have. I have learned a great deal from both public and private work. "Workplace health and safety are critical topics to me. You can rest assured that if you hire me for this role with Dnata, I will maintain a clean record. Interviewed through hireview app. Questions were about math, eye sight, english Grammer and passages but very tricky. You can be a motivator and a positive communicator in any situation at work! ein Mensch und keine Maschine sind. dnata Employee Reviews for Customer Service Representative - Indeed We strike a balance between doing things our way leading to service consistency and encouraging our people to use their initiative to find new and imaginative ways to solve our customers challenges. I am quite proud of this initiative because it is not only financially responsible but also environmentally friendly. Once you have highlighted the bulk of your experience, you can discuss some of your favorite projects or areas of interest. Lamentamos Show that you are proud of yourself and your career accomplishments! 2 + years experience in a Customer Service role. ", "I am someone who alternates back and forth with the right/left brain, but I will always consider myself a very creative person. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The biggest skill that I gained was my ability to multi-task as I worked the dual role of employee and student. focused in Specialized Sales, Merchandising and Marketing Operations. Search job openings, see if they fit - company salaries, reviews, and more posted by Dnata employees. Most companies in the transportation infrastructure industry need to be very cautious about who they hire. I learned how to concentrate through chatter or disruption better than before, and I perfected my skills at refocusing someone else to the task at hand.". The purpose of this page is to help you prepare for your job interview. Maybe you gave them confidence in their strengths by encouraging them, or perhaps you offered some helpful hints. Avoid talking yourself into a corner when it comes to your preference of public vs. private projects. The interviewer would like to confirm that you have a genuine interest in transportation infrastructure. "My previous company did not allow for a lot of employee feedback or input so I chose to focus on ways that I could better my performance instead. "If given a choice, I would leave my documentation tasks for last. Answered August 18, 2017 - Customer Service Agent (Current Employee) - Jebel Ali Airport . scusiamo se questo pu causarti degli inconvenienti. Candidates interviewing for Test Manager and Revenue Accountant rated their interviews as the hardest, whereas interviews for Travel Consultant and Baggage Handler roles were rated as the easiest. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. ", "I have many accomplishments of which I am proud. Working at dnata: 238 Reviews | Indeed.com To find out more about the cookies we use, see our Privacy Policy. Include details of your project timeline, which you led, or what you had to teach yourself for the project to be successful. I am looking for a competitive salary in my next position. om ons te informeren over dit probleem. Dnata Customer Service Agent Jobs | Glassdoor | . Everyone has something to offer using their unique qualities.". For that reason, I believe that it's the most important factor to consider when building a team, and creating workplace policy.". The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site! Excellent time management skills combined with a superior knowledge of the customer service industry . "I prefer working in a more predictable environment because I can be more effective in my tasks. dnata Employee Reviews for Customer Service Representative - Indeed Dnata Customer Service Agent Interview Questions | Glassdoor If you continue to see this The process took 3 days. ". My boss did notice an improvement in my performance, so I formally suggested that the company pay for every employee to take one course per year. 31 Dnata Interview Questions (+ Answers) The interviewer wants to know that, if hired by Dnata, you would enthusiastically contribute to their safety-focused workplace environment. Se continui a visualizzare I was asked did I google it? I applied through college or university. Give an example of how you coached a coworker who was having difficulty preparing for a big presentation. I am self-driven and have no problem taking the initiative to get the job done. - collgues de tout type comme par tout. The you ill have a hirevue interview. Si continas viendo este mensaje, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. If you want to ace your upcoming interview, practice with our topical-based interview question sets. Candidates interviewing for Vice President and Software Engineer rated their interviews as the hardest, whereas interviews for Airport Customer Service and Civil Engineer roles were rated as the easiest. Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) . I am a firm believer in the idea that feedback should be implemented quickly after it's given. Shared on 21 May 2019 - Customer Service Officer - Melbourne VIC. This year I wrote a new procedure manual dedicated strictly to cost savings efforts. Downvote 4. Other times, we will mindfully move a job for last because we feel that it makes the most sense. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de This position with Dnata will be a perfect compliment to both my short and long-term career plan.". United Arab Emirates, Corporate Communications Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. I was asked what does JSON stand for and got the first two letters (what is this school)? First you will have an assessment test which is basically you need tackle the time limit. Are there particular types of situations that you find distracting? I took her out for lunch and talked to her a bit about the workplace culture and semantics surrounding the various departments. The interview process at DNATA is long and strenuous as there are many preliminary rounds. 37 Dnata Customer Service Agent jobs. Shared on August 18, 2017 - Customer Service Agent - Jebel Ali Airport There is a three type of english test.spoken,lisnting,writing. PO Box 1515, Philexel Business Park "I understand that you have a variety of competitors; however, I am most interested in working for Dnata because of your strong interest in client service, and employee safety. I planned four social events per year, and the turnout was always wonderful. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Every week there are new volunteers and new individuals with a range of needs. It felt great to accomplish so much and receive recognition for my dedication. "The bulk of my industry related education has been on the job training. Here are some sample questions: - When would you like to have this position filled? dnata is one of the worlds largest air services providers. Also, what types of career growth opportunities would follow this position? Without a healthy work environment, morale will be low which creates an environment that fosters accidents and low productivity. First, we get everyone off to a common start. The process took 3 days. This interview question allows you to demonstrate your ability to be a self-starter. 3 round of interview. I interviewed at Dnata in Jan 2018, Group activity day- they talked about the company and then had us do some team activites and then needed to answer 3 different question sheets, this was then followed by one on one interview. ", "I fully understand why a complete background check is required in this field of work. I also have strong skills in a variety of Microsoft programs such as PowerPoint and Excel. excuses voor het ongemak. real person. If so - be sure to mention those achievements as well! Are you someone who can handle stress on the job? "My current work situation is quite independent; however, I do volunteer on a weekly basis at the local homeless shelter. The worst way to answer this question would be to say 'I didn't have the power to change anything in the organization, so I quit.' This ask was very exciting for me because I love to have a workplace where people know each other, are comfortable having a meaningful conversation, and where everyone can let loose now and then. Often we will leave the tasks that we don't like for last in the act of procrastination. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, tell me about yourself expectations in the workplace. I am happy to comply with any checks that you need to conduct.". I admire the creativity and unconventional thinking in business and arts.". Things have gone very well for me so far, and I am thankful for that. Be sure to research the kind of environment offered in this position before the interview. Read our Terms of Use for more information. I have been in the industry 7+ years. This training includes topics on transportation management, government policy and workplace safety.". You have a few leadership opportunities posted online. We have many competitors in this industry. Free interview details posted anonymously by Dnata interview candidates. ", "I am looking for a long-term career opportunity within the transportation industry. I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. When factoring in bonuses and additional . Positive attitude with a natural ability to provide excellent service in a team environment, and when dealing with people from many cultures. Productive and and excellent work place. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Common stages of the interview process at Dnata according to 7 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. You cannot change others, but there is always the option to upgrade yourself! Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. ", "If you do not have any post-secondary experience to talk about, then you can certainly discuss any on-the-job training you've completed including workshops, courses, and certifications. Sorry I couldn't remember the acronym for one! Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. My co-worker wanted to go home, and he suggested that I lie about our count. Most importantly, the interviewer wants to know how you let this person's behavior affect you and your work performance. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Even if you're not leading a team, you can still demonstrate the qualities of a leader! Nous sommes dsols pour la gne occasionne. The you ill have a hirevue interview. Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken.
dnata customer service agent interview